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Senior Credit Controller

Finance Division

departnent athena award

Imperial College London, Exhibition Road, London, UK


  • Posted on: 16th Nov 2021
  • Salary: £33,977 - £38,360
  • REF: FOG00570
  • Closes: 30th November 2021
  • Contract Type: Permanent
  • Hours: Full Time

Job description

Job summary

As a key member of the Credit Control team, the Senior Credit Controller will be responsible for meeting cash collection targets and keeping bad debt to a minimum through a mixed-method, high volume communication strategy.

A key focus of the role will be resolving disputes raised by funders, students and other customers as well as overseeing a personal debt portfolio, including generating and populating debt reports, managing refunds, highlighting credit risk, reconciling open transactions, processing allocations, and negotiating repayment plans where required.

You will ensure that all credit management processes and activities are executed to the highest quality and adhere to financial guidelines, external policies and regulations.

Duties and responsibilities

    • Take ownership of a debt portfolio of customers, building good working relationships and reducing outstanding delinquent balances with key contacts


    • Proactively collect debts from customers according to the contractual payment terms through a combination of telephone, email, letters, and virtual or in-person meetings


    • Resolve complex disputes or key account issues through contact with various College departments, including the gathering of information and paperwork, review of contracts and investigation into discrepancies


    • Reconcile profile payment accounts through new billing and allocation of individual transactions, correctly identifying project codes and raising relevant paperwork


    • Work with approved specialist collection agencies or solicitors and ensure pre-action protocols and contact with debtors has been undertaken in compliance with legislative and organisational requirements


    • Run regular debt reports for management reports to analyse outstanding debt within portfolio, and populate with detailed information relating to ongoing queries and actions taken to recover outstanding invoices


    • Process refunds to customers in line with College procedures and in adherence with relevant regulations such as anti-money laundering


    • Provision of excellent customer service levels to all customers, including tailored communication to different customer types


    • Meet financial, performance, and quality targets as set by the Credit Control Team Leader


    • Support the credit decision making processes by ensuring up-to-date customer information is maintained and communicated to relevant stakeholders.


  • Collate documentation for bad debt write-offs, including the provision of detailed background information leading to the delinquent debt.

Essential requirements

    • Qualified with CICM to associate member level or higher, or equivalent


    • Graduate with a good degree (2:1 or better)


    • Experience of credit control activities within a large organisation


    • Excel reporting experience (e.g. Excel Pivots, VLookups)


    • Debt management systems and credit risk analysis


    • Knowledge of credit management legislative and regulatory requirement


    • Credit and compliance within a Higher Education context


    • Highly proficient in Excel


    • Verbal, written and digital communication skills to deliver excellent customer service


    • Investigative skills to resolve disputes and queries


    • Able to manage a large debt portfolio and high volume of diverse tasks


    • Strong negotiation skills and ability to influence customers and stakeholders


    • Strong interpersonal skills, including teamwork, collaboration and relationship building


    • Able to effectively manage conflict, and keep calm and resilient in stressful situations


    • Eye for detail and willing to take ownership for the quality of information presented


  • Ability to understand how your actions, thoughts or emotions affect you and others

Further information

Should you require any further details on the role please contact: [Roy Ortiz] – r.ortiz@imperial.ac.uk

Additional information

Please note that job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

All Imperial employees are expected to follow the 7 principles of Imperial Expectations:

  • Champion a positive approach to change and opportunity
  • Communicate regularly and effectively within, and across, teams
  • Consider the thoughts and expectations of others
  • Deliver positive outcomes
  • Encourage inclusive participation and eliminate discrimination
  • Develop and grow skills and expertise
  • Work in a planned and managed way

In addition to the above, employees are required to observe and comply with all College policies and regulations.

We are committed to equality of opportunity, to eliminating discrimination and to creating an inclusive working environment for all. We therefore encourage candidates to apply irrespective of age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender identity, sex, or sexual orientation. We are an Athena SWAN Silver Award winner, a Disability Confident Leader and a Stonewall Diversity Champion.

For technical issues when applying online please email support.jobs@imperial.ac.uk .

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