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Student Records Manager (Student Services)


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Imperial College London, Exhibition Road, London, UK


  • Posted on: 10th Aug 2021
  • Salary: £39,309 - £48,226
  • REF: CEN00270
  • Closes: 05th September 2021
  • Contract Type: Permanent
  • Hours: Full Time

Job description

Job summary

Are you a proactive individual with demonstrable administrative experience, a passion for customer service, excellent IT and communication skills and the ability to work well as part of a busy team?

We are seeking to appoint a Student Records Manager (Student Services) to work within the Student Records team in the Registry. In this role you will be responsible for managing the student-facing services within the Student Records team. Working closely with the Student Hub, and other central professional services, the Student Records Manager will ensure the delivery of high-quality services to students including official documents, DBS checks and providing confirmation of enrolment to third parties such as the Student Loans Company and Transport for London.

You will take responsibility for the data quality and maintenance of student’s personal details including names, contact details, biographic information, and emergency contacts. This role also has responsibility for delivering the College’s vision of an excellent student and staff experience; empowered staff; and integrated systems.

The remit of the department is wide and this specific student services role, will sit alongside two department facing Student Records Manager (Department Services) roles to ensure that the team is committed and successful in delivering an exceptional service to students, staff and other stakeholders, internal and external to Imperial College. This is an exciting new role to the Student Records team with scope to improve existing services and have a positive impact on the student experience and on the quality of data held within the team.

Duties and responsibilities

You will be responsible for the line management of the Student Records Administrators including training, development and appraisal. You will also manage the allocation and prioritisation of their work, ensuring this aligns with the priorities of the wider team.

You will be responsible for producing accurate documents for students, such as statements of attendance and there will be engagement with external stakeholders such as HEDD and SLC.

You will also be contributing to key projects to ensure that all services managed by Student Records that relate to students such as access control, registration and enrolment, are all contributing to an excellent student experience and processes are well documented and reviewed as required.

Essential requirements

    • Experience working in a similar role, ideally in a student records environment and in a management capacity.


    • Experience of reviewing and making improvements to existing business processes


    • Ability to work well under pressure with good personal organisation and time management.


    • The ability to elicit cooperation from busy colleagues, including academic staff.


    • Working proactively to plan your work, and that of others to contribute to the success of the wider team.


  • Excellent customer-care skills including sensitivity to the needs of the customer.

Further information

This is a full-time, permanent post.

Candidatesare requiredto complete an online application, with supporting statement. CVs only will not be considered.

Should you require any further details on the role please contact:Jo Harlow, Head of Student Records – joanne.harlow@imperial.ac.uk

Additional information

Please note that job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

All Imperial employees are expected to follow the 7 principles of Imperial Expectations:

  • Champion a positive approach to change and opportunity
  • Communicate regularly and effectively within, and across, teams
  • Consider the thoughts and expectations of others
  • Deliver positive outcomes
  • Encourage inclusive participation and eliminate discrimination
  • Develop and grow skills and expertise
  • Work in a planned and managed way

In addition to the above, employees are required to observe and comply with all College policies and regulations.

We are committed to equality of opportunity, to eliminating discrimination and to creating an inclusive working environment for all. We therefore encourage candidates to apply irrespective of age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender identity, sex, or sexual orientation. We are an Athena SWAN Silver Award winner, a Disability Confident Leader and a Stonewall Diversity Champion.

For technical issues when applying online please email support.jobs@imperial.ac.uk .

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