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Business Support Officer

Education, Comms & Society School Office

London, Waterloo Campus


  • Posted on: 05th Jan 2022
  • Salary: £29,127 - £32,256 per annum, including London Weighting Allowance
  • REF: 038908
  • Closes: 23rd January 2022
  • Contract Type: Permanent
  • Hours: Full Time

Job description
We are looking for a Business Support Officer to join our close-knit team Professional Services team, working for the School of Education, Communication and Society at one of the most highly regarded universities in the UK.

The role offers an exciting opportunity to anyone who is interested in a varied support role in the heart of an academic community. You will support the School Business Manager and work closely with the Head of School and Head of School Administration on areas such as finance, procurement, human resources and data collection. This would be an ideal role for anyone with a talent for multitasking, and dealing with a wide range of different stakeholders; who is interested in learning about how an academic school functions.

This post will be offered on a full-time, indefinite contract.

Key responsibilities

  • To be a key point of contact for the School, meeting and greeting visitors and ensuring that their experience is positive.
  • Dealing with internal and external enquires and liaising across the College on behalf of the School to clarify information and obtain services as required.
  • To support the School Business Manager in the administration of the School’s Human Resource processes such as recruitment, probation, progression, promotion, and recognition pay.
  • To provide administrative support to the School’s Senior Leadership and Management Team, including diary management for the Head of School and Head of School Administration.
  • To develop and maintain electronic and manual filing systems.
  • To devise and maintain the School’s calendar of meetings
  • To take a proactive role as secretary to the all School staff meeting, and the School Advisory Board
  • To update the School staff handbook
  • To provide support to the School professional services team, as directed by the School Business Manager
  • To be aware of and act in accordance with College Financial regulations and Policy.
  • To be responsible for the School’s purchasing requirements such as stationery, equipment, furniture.
  • To book travel, accommodation and catering.
  • To receipt purchase orders, raise invoices, and process expenses claims.
  • To process one off-payments to staff, and support the Head of School Administration to write hourly grade contracts.
  • To keep records of expenditure against budgets and budget codes and School Assets.
  • To assist the School Business Manager with data collection including for academic workload management.
  • To manage the Schools’ visiting Academic process.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge and experience

Essential criteria

1. Educated to A-level or equivalent.

2. Previous administrative experience of working in a busy customer-focused environment

3. Practical understanding of basic business financial procedures.

4. Good level of digital literacy with a working knowledge of Windows, Excel and Power point.

5. Excellent written and oral communication skills with a good standard of English language.

6. Excellent organisation and time management skills in order to handle a large volume of work with tight deadlines whilst retaining excellent customer service standards.

7. Experience of handling a diverse range of tasks

8. Being proactive, methodical, flexible with a good eye for detail.

9. Ability to deal with a variety of people in a professional and assured manner with tact and sensitivity.

10. Ability to comprehend complex situations quickly.

11. Ability to work as part of a team as well as independently.

12. Good understanding of standards around managing, protecting and re-using information, including information security best practice and data protection principles.

Desirable criteria

1. A first degree

2. Experience of working in Higher Education

3. Previous experience of supporting HR processes and procedures

4. Minute-taking and diary-management skills

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