We are Student Support & Wellbeing Services (SSWS), a division that focuses on delivering specialist support, advice and guidance for our students. We also engage staff across the College through advice and training, enabling them to support and correctly signpost students to the most appropriate specialist services at the right time.
Our division is made up of three departments: Advice & Guidance, Counselling & Mental Health Support, and Disability Support & Inclusion.
We are now recruiting six new Faculty Student Wellbeing & Welfare Advisers. These roles will create a new Wellbeing & Welfare team. This new team will sit within our Advice & Guidance Department and report to a new Head of Wellbeing & Welfare. Each advisor will be based in one or more of our faculties working to support their students day to day.
About the role
This role offers an exciting and significant opportunity to shape and co-create delivery of a new service to support student wellbeing and welfare, and to help embed a culture of continual service improvement.
Faculty Wellbeing & Welfare Advisors will provide an accessible point of contact for students in one or two faculties. For students experiencing challenges or in need of support, advisors will offer professional and pastoral help and guidance, including supporting students who have concerns about their peers. The mechanisms for delivery will include regular office hours and drop-ins and will complement the work of Personal Tutors and Senior Tutors.
Advisors will maintain a knowledge of support services available both centrally and specific to their faculty and be active in ensuring students are appropriately signposted to specialist services in a timely manner. Being a key conduit between central and faculty-based services supporting students, they will also be able to offer guidance to Personal Tutors and Senior Tutors, where students are experiencing difficulties, and to advise and guide staff on signposting to appropriate services.
As well as individual student support and staff guidance, advisors will work as a team to coordinate proactive communication, outreach and programming on student wellbeing and welfare, including working with themes such as mindfulness, stress management, and maintaining healthy physical and psychological balance.
This post will be offered on an indefinite contract.
This is offered as a full-time post but we are happy to talk about part-time, job-share and other flexible working options.
- Providing a flexible service offering support to students and staff at a faculty level, complementing existing support mechanisms such as Personal Tutors and Student Experience Managers
- Triaging on a variety of presenting issues, including wellbeing & welfare concerns, mental health support, fitness to study and fitness to practice as appropriate, student of concern, safeguarding, harassment and bullying, and sexual assault, referring to specialist services when required
- Supporting the student of concern referrals and receive from the central team referrals for ongoing support within faculty
- Collaborating with faculty staff in supporting a variety of student situations including students who are disengaged; planning and returning from interruption; experiencing bullying or harassment; and supporting students when there are safeguarding concerns, as the faculty deputy safeguarding officer. Key faculty partners include Personal Tutors, Senior Tutors, Student Experience Managers and Faculty Safeguarding Officers
- Managing a caseload of students experiencing barriers to their full engagement with their university experience, including supporting inter-disciplinary interventions for students
- Creating an agreed support plan, linking with other services and coordinating a range of interventions and engagement opportunities to support the student
- Providing a supportive role for staff supporting students, including training, and being a referral point for Faculty staff
- Collaborating with others to create and coordinate a structured self-learning programme of activities to improve and support students’ wellbeing and welfare, with regular evaluation of impact
- Keeping accurate confidential records to facilitate appropriate cross team information sharing and support collaborative interventions and provide regular reports as requested
- Supporting continuous service improvement by feeding into institution-level policy and practice in relation to student wellbeing and welfare
- Working in collaboration with support and wellbeing initiatives led by other across the university and KCLSU, our Student Union
- Co-delivering training with specialist services, to facilitate proactive student wide engagement at key points of academic year, for example transition/settling in/exam anxiety/endings and next steps
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in student support, social work, youth work or similar. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
- Demonstrable understanding of the current national situation in relation to concerns around student welfare and wellbeing
- Demonstrable competence in working with individuals facing a variety of adverse situations, being an ally in navigating these and appropriately refer on as circumstances dictate
- Demonstrable experience of working effectively and collaboratively as part of a team to enhance the overall quality of a service user
- Evidence of emotional resilience and ability to work calmly under pressure, containing anxiety in self and others and exhibiting strong interpersonal and communication skills
- Experience of managing work confidentially, effectively and sensitively and ability to maintain professional boundaries
- Ability to take responsibility and decisions independently and to consult with and refer matters to colleagues when appropriate, with a flexible and adaptable approach to prioritising work
- Ability to keep accurate records and contribute to management reports, employing appropriate IT skills
Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications.
Learn more about how we recruit, including tips on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying
Interviews will be held on Thursday 18 and Friday 19 March 2021. It is expected that they will be conducted remotely.