Group Support Officer

Prof Servs - King's Business School

London, Strand Campus


  • Posted on: 12th Nov 2021
  • Salary: £29,127 - £32,256, including London Weighting Allowance
  • REF: 036605
  • Closes: 05th December 2021
  • Contract Type: Permanent
  • Hours: Full Time

Job description

King’s Business School is seeking to appoint a Group Support Officer to provide co-ordination and support to the School’s subject Groups. You will be responsible for providing an efficient, proactive and high-quality service to the Heads of Group and Group members.

The role is a key interface with the academic community and is essential for maintaining a positive academic staff experience in the face of fast growth and high SSRs and this post is relied upon by Heads of Group for non-education based support.

Additional duties for this posts will include providing additional support for the Vice Deans of Education and Research, and supporting the work of Heads of Group in managing relationships internally and externally, for example with Executive Fellows.

This post will be offered on an indefinite contract

This is a full-time post

Key responsibilities

  • To develop and maintain a collaborative, resourceful and proactive working relationship with academic staff and students to a consistently high level of customer service.
  • To develop excellent working relationships with other teams within King’s Business School and throughout the University to support the idea of a seamless and consistent support service to students and staff.
  • To respond to incoming enquiries regarding Group activities. Responses must be in line with our quality service: responsive, inclusive, knowledgeable and friendly.
  • To keep up to date with policies and procedures relating to students and staff.
  • To carry out daily administrative tasks including, but not limited to, the production of standard letters for staff, collection and dissemination of meeting papers and minutes, processing staff expenses, ordering equipment for group, organisation of rooms, catering and appointment bookings as required.
  • To take a lead in the administrative aspects of the Group’s recruitment ensuring that all relevant paperwork for shortlisting and interviews is completed, arranging interview panels including sourcing of externals for panels and obtaining candidate’s references, arranging interviews and presentations for candidates, catering for panel and processing candidates’ expenses. Ensuring that paperwork is return to HR in a timely manner and following up employment contract requests.
  • To organise and co-ordinate room bookings, catering, travel arrangements and expenses for seminar speakers and for any Group related events. To work in collaboration with the Communications Officer to ensure effective publicity for seminars and events.
  • To carry out other duties as may from time to time be reasonably assigned by the Deputy Chief Operating Officer
  • Ensure all work is carried out in a professional and timely manner; with appropriate confidentiality and sensitivity. The role is expected to maintain up to date knowledge of Data Protection and Freedom of Information act requirements.
  • To participate in events as required, for example Welcome to King’s (enrolment), graduation recruitment and open days and on external events.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience

Essential criteria

  • Degree or equivalent work based experience
  • Excellent written and oral communication and numeracy skills
  • Excellent attention to detail
  • Excellent organizational skills, and ability to balance competing priorities under pressure
  • Good IT skills, with experience of working with windows and diary management systems
  • Experience of working in a high volume, customer-driven environment in an administrative role
  • A proactive, motivated, positive ‘can do’ attitude
  • Ability to handle confidential issues in a professional manner
  • Ability to work as part of a team, as well as independently with minimum supervision
  • Ability to seek guidance and specialist advice when appropriate

Desirable criteria

  • Previous experience of administration in a Higher/Further Education environment
  • Interest in Higher Education
  • Experience of continuous improvement systems

Further information

For an informal discussion of the post please contact Cathy Barlow by email at

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