Programme Manager

Education Support Team

London, Denmark Hill Campus

Overview

  • Posted on: 16th Feb 2021
  • Salary: £38,304 - £45,026, inclusive of London Weighting Allowance
  • REF: 016324
  • Closes: 14th March 2021
  • Contract Type: Permanent
  • Hours: Full Time

Job description

Education Support Team is looking for a Programme Manager to offer high-quality administrative support to Institute of Psychiatry, Psychology & Neuroscience’s taught degree programmes, specifically within the School of Academic Psychiatry.

The Programme Manager will be responsible for the operational management of a cluster of programmes within the Faculty to ensure that University and Faculty priorities, timelines and policies are met, providing leadership and line management to Programme Officer and Senior Programme Officer roles. In addition to the ‘business as usual’ operational delivery the post holder will also be working closely with the Senior Programme Manager to support and manage specific projects, including supporting the recent reconfiguration of the administrative support for the school, and reviewing faculty placement activity.

The successful candidate will have an excellent understanding of the student lifecycle and the administrative support that is required to deliver an outstanding student experience. Motivated by the challenges and opportunities facing higher education, highly organised and flexible in approach, the post holder will have proven skills in managing numerous tasks and prioritising workload. Excellent communication and interpersonal skills are essential as is attention to detail. Experience of the SITS student records database would also be beneficial.

Comfortable with working relatively autonomously within defined boundaries, this role will suit a motivated individual who is keen to take the next step in their career.

This post will be offered on an indefinite contract.

This is a full-time post – 100% full time equivalent.

Key responsibilities

  • Monitor and review service delivery on a continual basis to ensure compliance with agreed timeframes, expectations, key performance indicators and service level agreements, providing feedback to team members and setting clear expectations. Address contemporaneous and medium-term issues and flag longer term issues to relevant colleagues.
  • Develop and improve the service through eliciting and responding to service user feedback, identifying and implementing new ways of working through close working with the Senior Programmes Manager
  • Represent the Faculty’s interests in university wide service improvement projects, engaging with relevant stakeholders, groups, and committees across the university to influence change. Working closely with the Taught Programmes Manager to develop and implement service improvements
  • Manage resources on a day-to-day basis to ensure consistent service delivery, and being involved in resource planning when new programmes and courses are in development
  • Support Senior Programme Officers in managing students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, Knowledge and Experience

Essential criteria

  • Experience of having a longer-term view of service provision, and the ability to plan for both the immediate future and the longer term where developments may be in progress
  • Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines
  • Experience of having a longer term view of service provision, and the ability to plan for both the immediate future and the longer term where developments may be in progress
  • Experience of leading a team of staff, and experience of managing change, setting standards and developing high performing teams with a development focused and proactive style.
  • Have a methodical but flexible approach to work, being adaptable and responsive to a culture of continual improvement
  • Have a proactive approach, working independently and exercising professional judgement
  • Adaptability and flexibility to organisational change

Desirable criteria

  • Experience of having a longer-term view of service provision, and the ability to plan for both the immediate future and the longer term where developments may be in progress

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