Programme Manager (fixed term)

Nightingale Student Hub

London, Waterloo Campus

Overview

  • Posted on: 11th Feb 2021
  • Salary: £38,304 to £41,517 per annum, including £3,500 London Allowance
  • REF: 016005
  • Closes: 08th March 2021
  • Contract Type: Fixed-Term/Contract
  • Hours: Full Time

Job Description

King’s College London are recruiting for a 12 month fixed term Programme Manager within the Faculty of Nursing, Midwifery and Palliative Care on a fixed term basis. Based at our Waterloo Campus, this role would be responsible for the operational management of programmes across the Faculty, ensuring timely and effective delivery in accordance with university and Faculty priorities, timelines and policies.

This role would be working as part of a team to ensure consistent management and delivery of taught programmes across King’s through providing high quality administrative support.

You would provide leadership and line management to Senior Programme Officer roles, allocating staff resource to ensure consistent and effective service delivery, and developing and delivering training to all levels to enable and embed service resilience and succession planning.

The Programme Manager would also represent the Faculty in wider university activities and committees, in support of the Faculty’s interests and engaging with university functions.

Due to the current climate, the post may initially require some remote working.

For more information about the role please contact Katie.Goodwin@kcl.ac.uk.

Further faculty information can be found: https://www.kcl.ac.uk/nmpc

Benefits

King’sprovidesan extensive and varied range ofcareer-focussed trainingandon-the-job learning. Wesupport staff to maintain a work/life balance, offer flexible working and parental leaveopportunities,reduced membership rates for staffatgyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concernsaswell as27 daysannual leave(plus Christmas closure days), an occupational pension scheme, season ticket loans andbeingpart of the cycle to work scheme. Find out more at- www.kcl.ac.uk/hr/staffbenefits/index

This post will be offered on a fixed-term contract for 12 months (Maternity cover).

Key responsibilities

  • Support Senior Programme Officers in managing students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date
  • Have oversight of, investigate and respond to formal and informal complaints within agreed timeframes. Utilise information gathered to inform improvements to services and systems at both a local and a university level
  • Contribute to and inform the development of student systems, including online learning platforms and SITS, and supporting improvements to and implementation of other systems within the university. Contributing to and initiating process improvements, ensuring training and support is provided to the Programme Officer and Senior Programme Officer roles
  • Ensure key activities, such as assessment and progression processes, are completed in accordance with university timeframes and policies and to liaise and engage with stakeholders and programme boards as required
  • Produce management information data to meet the needs of a wide range of stakeholders, including utilising data to monitor completion and quality of work undertaken by the team and analysing and providing reports on data from many sources such as module evaluation processes
  • Ensure that quality assurance requirements and, where required, accreditation requirements are met for all courses. To service committees as directed by your line manager
  • Manage resources on a day to day basis to ensure consistent service delivery (e.g. timetabling) and being involved in resource planning when new programmes and courses are in development.
  • Monitor and review service delivery on a continual basis to ensure compliance with agreed timeframes, expectations, key performance indicators and service level agreements, providing feedback to team members and setting clear expectations. Address contemporaneous and medium-term issues and flag longer term issues to relevant colleagues.
  • Develop and improve the service through eliciting and responding to service user feedback, identifying and implementing new ways of working through close working with the Senior Programmes Manager and Faculty Education Manager
  • Represent the Faculty’s interests in university wide service improvement projects, engaging with relevant stakeholders, groups, and committees across the university to influence change. Working closely with the Senior Programmes Manager and Faculty Education Manager to develop and implement service improvements
  • To ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up to date knowledge of the Data Protection requirements and to support Freedom of Information and subject access requests
  • Work flexibly as part of a team, supporting others in times of high-volume activity, and reporting on resource issues to the Senior Programmes Manager and Faculty Education Manager. Organising new starter inductions. Covering staff absence and deputising for the Senior Programmes Manager as and when required.
  • Undertake local line management life-cycle processes, from recruitment, through induction, probation, performance management, enabling development and training activities and completing exit processes

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience

Essential criteria

  • Educated to degree level
  • Excellent communication skills including to ability to draft documents and correspondence, lead and contribute to meetings with a range of stakeholders
  • Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines
  • Strong numeracy skills and ability to extract, analyse and present complex numerical data
  • Excellent working knowledge of Microsoft packages and confidence in learning new systems
  • Experience in the use of databases such as student records systems (e.g. SITS) to provide management information data to a high level of detail and accuracy
  • Experience of leading a team of staff, and experience of managing change, setting standards and developing high performing teams with a development focused and proactive style
  • Have a methodical but flexible approach to work, being adaptable and responsive to a culture of continual improvement

Desirable criteria

  • Experience of addressing complaints and service setbacks in a professional and efficient manner
  • Experience of stakeholder management, and ability to work with a broad range of stakeholders in a professional and assured manner – to understand their needs and facilitate discussion

Further information

Interviews are planned for the week of March 15th.

Employer Achievements:

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