The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care is one of the world’s leading faculties for Nursing and Midwifery studies and we pride ourselves on providing excellent students and education services to our students.
The Programme Manager (Placements) will work proactively and flexibly as part of the Nightingale Student Hub to define and deliver high-quality educational support for nursing and midwifery student placements and practice learning. The role holder will work with the Associate Dean (Practice Learning) and King’s Practice Learning Partners to ensure that service delivery for practice learning matches best practices and embraces innovations, both technological and procedural. They will work with NHS and other partners to test and implement new ways to organise placements. The role will include leadership responsibility for service excellence, embedding new processes and procedures to maximise data accuracy and management data reporting capability.
The role leads the Faculty’s Placements Team in the Nightingale Student Hub, ensuring rapid and effective support, embedding continuous review and enhancement. The role holder will optimise processes to maintain the highest possible standards of service delivery and support for stakeholders. The Programme Manager will represent the Faculty at all levels, internal and external, developing and maintaining collaborative links with Practice Learning Partners, and independent / third-sector partners, through proactive engagement with the Faculty Partnership Leads.
The role will include responsibility for the operational management of the Placements Team in the Nightingale Student Hub, ensuring timely and effective delivery in accordance with university and Faculty priorities, timelines and policies. The Programme Manager will ensure optimal consistency of process, quality and efficacy of service, maintaining a high-level of stakeholder support through leadership and line-management to Placement Officers and Senior Placement Officers.
The Programme Manager will represent the Faculty in wider university
and external activities and committees, in support of the Faculty’s interests and engaging with university functions and the role will drive the continuous development and enhancement of these functions.
The successful candidate has a superb opportunity at King’s to develop networks in professional services within the university and above all else, our successful candidate will bring enthusiasm and a genuine commitment to ensuring the best possible experience for our students. We are looking forward to meeting candidates who share our vision of a world-leading learning experience for students.
This post will be offered on a permanent, full time basis
- Monitoring service delivery to ensure compliance with agreed timeframes, expectations, key-performance indicators (KPIs) and service-level agreements (SLAs), providing feedback to team members and setting clear expectations. Leading and shaping the development of the placements function, proactively promoting a collaborative and supportive service culture.
- Delivering effective leadership and management for placement support within the Faculty, working in conjunction with the Senior Programme Manager in setting standards for colleagues who support these functions, managing team members through change, and engaging colleagues in continual enhancements toward Faculty and university strategic objectives, including proactive consultation and engagement with students to this end.
- Supporting the Associate Dean (Practice Learning) with initiatives to deliver continual enhancements for the student experience, such as the continued growth of community placements opportunities, and supporting related key functions, such as occupational health, pre-placements screenings and mandatory training.
- Ensuring key activities, such as placements allocation are completed in accordance with university timeframes and policies, liaising and engaging with stakeholders and programme boards as required.
- Involving students in exploring new ways to offer placement learning and ensuring that communications are tailored for new and returning students.
- Taking a leading role in the innovative application of functionality with the university’s placements system, InPlace, developing an institutionally leading knowledge and competency as a senior business-user, collaborating with key stakeholders, including academic, professional staff and students, to review and define the key priorities for the placements function, ensuring alignment with institutional priorities.
- Representing the Faculty’s interests in university-wide service-enhancement projects, engaging with relevant stakeholders, groups, and committees across the university to influence change. Working closely with the Senior Programme Manager to develop and implement service enhancements.
- Working flexibly as part of a team, supporting others in times of high-volume activity, and reporting on resource issues in a timely manner, and covering during staff absence. The postholder will deputise for the Faculty Education Manager and/or Senior Programme Manager when required. This includes supporting oversight of staffing the Nightingale Student Hub front desk on a rota basis, and undertaking related tasks including, but not limited to assisting visitors, resolving issues and addressing a range of queries (face-to face, email and telephone).
- Managing life-cycle processes, from recruitment, through induction, probation, Performance Development Review (PDR), performance management, and enabling development and training activities and completing exit processes.
- Producing management information data to meet the needs of a wide range of stakeholders, including utilising data to monitor placements mapping and quality of work undertaken by the team and analysing and providing reports on data from InPlace.
- Contributing to and informing the development of student systems, including online learning platforms and SITS, and supporting enhancements to and implementation of other systems within the university. Contributing to and initiating process enhancements, ensuring training and support is provided to the Senior Officers / Officers.
- Managing resources on a day-to-day basis to optimise consistent service delivery and resource planning when new courses and modules are in development, working proactively with the Faculty’s Quality Assurance Manager as required.
- Supporting colleagues in managing students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date.
- Managing formal and informal complaints within agreed timeframes, and empowering colleagues to resolve complaints wherever possible in line with the university’s regulations. Utilising information gathered to inform enhancements to services and systems at both a local and a university level.
- Ensuring that quality assurance requirements (e.g. placement evaluations, risk assessments) and, where required, accreditation requirements are met for all courses. To service committees and forums as required.
- Ensuring all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the Data Protection requirements and to support Freedom of information and subject access requests.
Skills, knowledge, and experience
1. Educated to degree level (or equivalent professional experience)
2. Experience of leading a team of staff, and experience of managing change, setting standards and developing high performing teams with a development focused and proactive style.
3. Excellent communication skills, including an ability to build and maintain effective partnerships and work collaboratively with a range of stakeholders including NHS Trust Partners.
4. Excellent organisational and time management skills, with the ability to work under pressure to prioritise effectively and delegate tasks appropriately.
5. Strong numeracy skills and ability to extract, analyse and present complex numerical data to varied audiences in a readily accessible and interpretable format.
6. Effective, data driven decision-making ability, and able to exercise independent judgement when working to tight deadlines.
7. Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy.
8. Experience of addressing complaints and service setbacks in a professional and efficient manner.
9. Adaptability and flexibility in informing and responding to organisational change
10. Adaptability and flexibility in informing and responding to organisational change
1. Knowledge and experience of the provision of practice-learning, and placements support within a higher education context.
Interviews are scheduled for Thursday September 30th 2021