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Research Degrees Coordinator

Academic Services Centre

London, Waterloo Campus

Overview

  • Posted on: 13th Sep 2021
  • Salary: £28,717 - £31,831 per annum, including London Weighting Allowance
  • REF: 032066
  • Closes: 03rd October 2021
  • Contract Type: Permanent
  • Hours: Full Time

Job Description

About us

The Research Degrees Team is responsible for front line support to all Research degree students during the submission stage of their thesis. We process and case manage the examination entries and advise on the regulations governing the completion and granting of the degree. We also provide support and guidance to Supervisors and External Examiners on procedural and regulatory matters. We work closely with a variety of stakeholder to ensure that they provide a professional and timely service to ensure a positive student experience.

About the role

The Research Degrees Co-Ordinator will provide administrative support to the research degrees examinations process and will be part of the wider Research Degrees Examinations Team, consisting of three Research Degrees Co-Ordinators and a Research Degrees Manager.

They will case manage the different stages of the research degrees examination process – from the entry stage to the final award. Duties will include processing examination entry forms, assisting in the appointment of external examiners and dealing with queries from a wide variety of people.

The post holder will be responsible for the health sciences faculties and will be required to work with a variety of internal and external stakeholders on a daily basis to ensure a high quality and timely service that is focussed on great customer service. We are looking for a highly organised and self-motivated individual who can work on their own initiative and be a team player. Strong attention to detail and the ability to multitask are essential qualities to be successful in this interesting and varied role.

We are the Examinations Team. We manage the organisation and operation of over 2,600 invigilated examinations annually for more then 95,000 candidatures, including those delivered overseas and online, and for all King’s College London students.

We are responsible for the delivery of a comprehensive service that is fit for purpose and evolves constantly to meet the needs of our students. This includes devising and implementing all associated business processes to ensure they are responsive and proactive, and driving a culture of service management and improvement that centres our students at the heart of the service.

This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.

Key responsibilities

The Research Degrees Co-Ordinator is responsible for:

  • Managing the central research degrees mailbox and triaging enquiries
  • Providing appropriate guidance and regulatory advice to colleagues and students
  • Maintaining a database of enquiries and prioritising accordingly
  • Collating, indexing and disseminating case documentation as appropriate
  • Preparing correspondence, case summaries and reports
  • Maintaining and updating records, databases and webpages
  • Providing administrative support for committees
  • Processing payments and maintaining relationships with colleagues in central finance teams

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience

Essential criteria

  • Excellent interpersonal, communication, organisational and presentation skills
  • Ability to manage own workload and prioritise appropriately
  • Capable of making independent decisions in a timely manner
  • Ability to negotiate and mediate between parties in order to resolve issues
  • Desire to work to high professional standards with integrity, honesty and confidentiality

Desirable criteria

  • Experience of having worked within Higher Education, or in a Research Degrees environment
  • Ability to network and create relationships with stakeholders
  • Record of investigating the requirements of stakeholders in order to provide the appropriate service
  • Experience of SITS, or other similar student record systems

Further information

Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Interviews are scheduled to take place Week commencing 19th October 2021

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