As a Senior Admissions Officer, the post-holder will manage a team of Admissions Officers to deliver a professional and proactive admissions service for the university. This will include setting clear objectives and overseeing the team’s workload to ensure a high-quality applicant experience, and both accurate and efficient decision-making.
The post-holder will be responsible for maintaining information in the admissions portal and assisting the university in reaching its admissions targets by monitoring progress of decisions and analysing trends in data. They will work collaboratively with colleagues in Admissions and across the university to ensure a consistent and fair admissions process.
The King’s Admissions Office receives around 120,000 applications each year for Undergraduate, Postgraduate Taught and Postgraduate Research programmes, as well as incoming Study Abroad and Summer School applicants, and Foundation and Pre-Sessional English Language programmes. It is the responsibility of the Office to ensure that a high-quality customer service is offered to all our applicants, their parents/carers and teachers/guidance counsellors. Furthermore, we are charged with the delivery of a fair, transparent and efficient admissions process which ensures that the College continues to attract students of exceptional calibre at all levels of study.
The King’s Admissions Office consists of around sixty members of staff in total based in one central office, currently at our Waterloo Campus. The Office comprises of Undergraduate and Postgraduate teams responsible for application processing and an Admissions Operations team, which provides support on admissions policy and data analysis. Currently, the Admissions team is working remotely full-time due to Covid restrictions, and it is anticipated the post-holder will commence employment working remotely.
This post will be offered on an a fixed-term contract for 12 months.
This is a full-time post – 35 hours per week.
- Responsible for managing a team of permanent Admissions Officers.
- Set objectives and reviewing performance regularly to evaluate progress; arrange regular team and individual meetings
- Monitor and review workload within agreed parameters and timescales
- Coordinate day-to-day line management duties, including training, staff conduct and attendance e.g. annual leave and sickness, and probations and appraisals
- Work in collaboration with other Senior Admissions Officers as appropriate, e.g. plan schedules of work against annual cycles
- Set up new programmes on the relevant systems, and monitor progress of applications/offers against agreed targets using statistical data providing appropriate and timely information, and escalating any potential issues to senior colleagues
- Oversee the smooth running of applicant interview days where appropriate
- Implement and oversee the compliance of existing and new guidance and policies in line with internal and external regulations, and accreditation requirements, such as GDPR, UKVI regulations, DBS and Occupational Health
- Responsible for maintaining accurate applicant records, the effective delivery of admissions processes and using an evidence-based approach to advise Admissions Officers on complex applicant queries in a timely manner e.g. queries surrounding qualifications and fee status
- Ensure that current procedures are accurately and consistently followed, and be proactive in reviewing any procedures and implementing changes as appropriate, including contributing to the development of admissions systems and software as required
- Responsible for providing a professional, accurate and efficient service to a wide range of audiences
- Build and maintain relationships with Faculty colleagues and external colleagues and partners to support the delivery of admissions processes
- Act as the first point of contact for admissions tutors to provide a holistic service for applicants
- Deliver a responsive and high-quality service in a customer-facing environment with the ability to deal with challenges that may arise, including investigating and resolving low-level complaints
- Work flexibly and proactively as a member of the Admissions Office, undertaking additional duties and supporting other colleagues, during peak periods of work or absence as appropriate, including being responsible for managing any temporary Admissions Assistants/Officers, and delivering training to colleagues where required
- Represent Admissions in a professional manner at relevant internal and external meetings
- Attend open days and recruitment fairs where required
- Be proficient in using various software, systems and databases, e.g. UCAS, SITS, the Admissions Portal, and verification websites such as NARIC, IELTS
- Be proficient in using Microsoft Outlook, Excel and Word
- Commit to safeguarding confidential and commercially sensitive data within the workplace
- Annual leave restrictions may apply during peak periods
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
- Able to work to a high level of accuracy and attention to detail
- Excellent time management and organisational skills, working to tight deadlines
- Excellent written and oral communication skills
- Ability to negotiate effectively with staff at all levels to achieve desired results and to impart skills and knowledge
- Ability to work under pressure to complete a range of competing priorities; requesting and utilising support as required
- Excellent working knowledge of Microsoft Outlook, Excel and Word
- Ability to show leadership qualities, such as motivating a team
- Working effectively in a team and collaborating with colleagues
- Successful stakeholder management, working with a broad range of stakeholders in a professional manner
- Delivering a high level of service in a customer-facing environment with the aptitude to deal with challenges
- Ability to be proactive and organise own work without supervision
- Commitment to personal accountability and continuous improvement
- Commitment to equality and diversity, wellbeing and sustainability in the workplace
- Strong numeracy skills and ability to analyse numerical data
- Successfully managing or supervising staff, including performance management
- Working within admissions or in a related area
- Ability to use in-house software, databases, and external systems
- Knowledge and understanding of higher education, and current issues and challenges in higher education Admissions
Successful applicants will be invited to attend an online interview. This is expected to take place the week-commencing 15th March 2021.