Senior Course Information Officer

Data Governance & Security

London, Waterloo Campus


  • Posted on: 11th Jan 2022
  • Salary: £33,114 - £37,804 per annum, including London Weighting Allowance
  • REF: 039407
  • Closes: 30th January 2022
  • Contract Type: Permanent
  • Hours: Full Time

Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Data Governance & Security team develops, maintains and supports system and process security, data governance, GDPR compliance, regulatory reporting and external and internal audit requirements. The team lead in co-ordinating and delivering the development, implementation and ongoing maintenance of strategies and procedures to ensure best practice is consistently followed across all of student system and services in relation to the above areas. They are responsible for establishing and maintaining a Course Information function providing a ‘gold source’ of all programme, course and module related data ensuring good practice while delivering on external commitments and reporting.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

The Course Information officer will provide operational support to a centralised support service for all curriculum related data. Course information defines a programme of study in terms of admission criteria, academic content and requirements, financial costs, employment and future study opportunities. The post holder will provide end to end administrative support for a number of King’s ‘flexible curriculum’ pilot module projects, which are key in implementing the Education Strategy.

They will support the systematic management of course information, as well as data collection and activities relating to internal and external course data returns. The postholder will work closely with Faculties and central services, to collect and store course information within a single repository database to provide accurate outputs for publication and to better inform decision making.

This is an exciting opportunity for candidates looking to expand their understanding and shaping of business processes and operations, and who wish to utilise their skills and expertise in Stakeholder management and lateral thinking. This is an opportunity to grow your skills in project work and process transformation.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 9am-5pm.

Key responsibilities

  • Follow business processes and procedures for obtaining and managing all course related data across Faculties, co-ordinating the collection, population and dissemination of this data
  • Accurate and detailed data entry to ensure that there is consistent programme and module information available to students, assisting in the preparation of all data returns and reports
  • Maintain a database/central repository, providing a single source of truth for curriculum information
  • Provide support to the Head of Course Information in troubleshooting course information related data issues, liaise with faculty staff and other departments where errors/issues are identified, and assist with any Course-information related queries
  • Supporting reviews of current processes with stakeholders and project teams to explore whether more efficient alternatives are available
  • To manage registration and module allocation processes on the student record system (SITS), including liaison with departments and Timetabling
  • To promote and advertise modules to staff and students, including supporting departments, updating intranet pages, and sending targeted communications and to manage correspondence with students and departments, responding to their enquiries.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential criteria

  • Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience would include substantial experience of support of student or Enterprise Resource Planning (ERP) system users and/or business processes. Relevant educational experiences might include higher education in a related discipline, professional qualifications, or other training
  • Excellent IT skills including experience of Office software (word-processing, spreadsheets, databases, email, web etc)
  • Experience of complex data entry and interrogating data and/or using reporting to identify any errors or omissions prior to publication
  • Experience of following business processes in an information/data environment
  • Experience of maintaining data in a central database setup
  • Ability to establish and proactively build professional working relationships with external and internal stakeholders, producing relevant information and outputs to support them
  • Experience in the provision of high quality services to end users and customers
  • Ability to engage in collaborative working across King’s professional services, other Faculties, academic and student communities, with a meaningful and visible commitment to Diversity & Inclusion policies and practices
  • Ability to interpret and operationalise policies and procedures

Desirable criteria

  • Working knowledge of student record systems, SITS or similar
  • Adept at maintaining progress on multiple agendas and projects simultaneously
  • An understanding and working knowledge of the higher education sector and the student life cycle

Further Information

Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

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