Technology Enhancement Officer

Law School

London, Strand Campus


  • Posted on: 11th Feb 2021
  • Salary: £32,676 - £37,279, Including London Weighting Allowance
  • REF: 015728
  • Closes: 07th March 2021
  • Contract Type: Permanent
  • Hours: Full Time

Job description

The Dickson Poon School of Law is looking to recruit a Technology Enhanced Learning Officer. The post holder will provide first line and some second line support for all of the Learning Technologies that the School utilises. The role holder will report to the TEL manager and be a part of the Digital Education team within the School and the wider TEL community within King’s, they will work in close partnership with Programme and Module Leads, Senior/Programme Officers and the wider Academic and Professional Services colleagues across the School.

This role will:

  • Provide advice and guidance to academic and professional services colleagues on the best use of Moodle VLE (known as KEATS) to support e-learning activities as well as on the effective use of digital technology to enhance of the quality of teaching, learning and assessments and thereby improve the student experience.
  • Assist in the design, development and delivery of workshops/training and deliver ad-hoc support in effective TEL practices.
  • Work effectively with academic and professional services colleagues in the School and across King’s to ensure effective communications and drive improvements.
  • Draw upon and contribute to the development of understanding and practice in the field of technology-enhanced learning as a King’s-wide endeavour.
  • work autonomously as well as cooperatively with others and be able to inspire and interact with a cross-section of staff and students in order to increase the adoption of technology-enhanced learning. A positive, personable and problem-solving approach is essential, as is the ability to show initiative and adaptability.

The Dickson Poon School of Law embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.

Contract Type
This post will be offered on an indefinite contract
This is a full-time position

Key responsibilities

  • Administrate KEATS and other Learning Technology systems by contributing to research and assisting in implementing and supporting agile technical solutions to ensure reliability and resilience.
  • Provide desk-side support, guidance, demonstrations and training on the best use of KEATS and other associated e-learning software/technologies to support academic and professional services colleagues in embedding learning technologies to aid teaching, learning and assessment activities.
  • Actively liaises with other TEL staff across the University enabling exchange of ideas and experience including the design and implementation of new systems and increased efficiency.
  • To update e-learning materials and KEATS pages as required, in accordance with School and King’s stated standards and requirements.
  • Contribute to the design, development and delivery of e-learning materials/workshops with an aim to achieve an acceptable level of TEL competency and self-sufficiency across academic and professional teams and support the implementation and evaluation of the effective use of learning technologies.
  • Audit lecture recordings for sound and visual quality, reporting any issues to local and central teams.
  • Provide administrative support for ensuring online (Talis Aspire-based) reading lists are complete, working with Library Services, Module leads and TEL team members.
  • Work with Project Leads and TEL Leads to support the implementation and delivery of specific TEL projects including but not limited to interactive content development and creative reinvention of traditional text-based materials.
  • Liaise with colleagues in CTEL and IT as required to ensure the School’s needs are understood.
  • Report KEATS issues to CTEL and/or IT as necessary and to assist with VLE software testing as required.
  • Communicate project activities, departmental news and service status to stakeholders via face-to-face and online means.
  • Work flexibly as part of a team, supporting others in times of high-volume activity, and reporting issues to the TEL Manager in a timely manner. Deputising for the TEL Manager as and when required.
  • Remain up to date with the latest technological developments, including hardware/software that may enhance TEL through engagement with discussions (formal and informal), conferences, workshops, research and other events.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience

Essential criteria

  • Educated to degree level or equivalent experience
  • Practical and detailed knowledge of the use of a range of functionality within a VLE (e.g. Moodle)
  • Experience of using video conferencing software in the delivery of teaching and learning resources (e.g. Skype, MS Teams, Kaltura, Echo 360)
  • Excellent communication and presentation skills including to ability to draft documents and correspondence, lead and contribute to meetings with a range of stakeholders
  • Excellent organisational and time management skills, with the ability to prioritise effectively and work to tight deadlines
  • Strong numeracy skills and ability to extract, analyse and present complex numerical data
  • Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
  • Experience of working with a Moodle-based environment or equivalent VLE
  • Experience of supporting the development of online materials and content
  • Experience of facilitating face-to-face training for staff and producing learning /training materials for different audiences
  • The ability to quickly learn how to use new software/functionality
  • Have a proactive approach, working independently and exercising professional judgement
  • Comprehend complex situations quickly

Desirable criteria

  • Working knowledge of video editing programmes
  • The ability to perform basic image manipulation using appropriate software
  • The ability to add/edit basic HTML and CSS code
  • Experience of working in Higher Education

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