Centre Operations Manager, for Driving the Electric Revolution – Industrialisation Centre North East

Newcastle University, Newcastle upon Tyne, UK


  • Posted on: 23rd Jul 2021
  • Salary:   £28,331- £40,322 per annum
  • REF: 9946
  • Closes: 01st January 1970
  • Contract Type: Permanent
  • Hours: Full Time

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £28,331-£40,322per annum

Closing Date:Wednesday 04 August 2021

The role

This is a rare and exciting opportunity for an experienced individual to join our new Driving the Electric Revolution Industrialisation Centre ‘DER-IC’ in the important position of Centre Operations Manager. Newcastle University is leading the DER-IC national project, bringing together a UK-wide network of more than thirty academic, research and technology organisations.

You will support the Chief Operating Officer (COO) for DER-IC North East in managing the centre’s operations and supporting industry with their activities. This is a unique opportunity to become a founding member of the centre’s managerial team. Your responsibilities will include providing comprehensive support to the COO in order to realise the Centre’s objectives, which will support the establishment of the facility, leading on the design and implementation of the Centre operational systems to support the Centre activities, including budget management, as well as supporting planning, delivery and monitoring of the industry activities.

Stakeholder engagement and excellent communication skills are key to the success of the Centre as you will be working with multiple internal and external customers. You will be working closely with industry partners within the centre, the technical team, central University colleagues, as well as the academic and research staff.

You should easily adapt to the challenges and changes that arise from the inception of the centre through to it execution. This role requires someone who is adept at problem solving and multi-tasking, to enable the centre to run smoothly, to assist the DER-IC North East’s growth and expansion

To apply, please complete the online application and attach a CV and covering letter. In your covering letter, please outline how you are either working towards, meet or exceed all of the essential requirements for the role holder as outlined below. Please explain in full how you are a fit for the role described below.

We are committed to building and maintaining a fair and inclusive working environment. This position is available immediately and is offered on a full-time basis and we would be happy to discuss arrangements for flexible and/or blended working.

The role of Centre Operations Manager, for Driving the Electric Revolution – Industrialisation Centre North Eastis based at the Innovation Centre, Sunderland

We are committed to building and maintaining a fair and inclusive working environment. This position is available immediately and is offered on a full-time basis and we would be happy to discuss arrangements for flexible and/or blended working. We appoint on merit and particularly welcome applications from groups that are currently underrepresented in administrative Professional Services such as LGBTQ+, black, Asian and minority ethnic colleagues and individuals who identify as male.

For any informal enquiries about this opportunity, please contact:
Richard Allenby, Strategic Project Manager via email: Richard.Allenby@newcastle.ac.uk
Rachel Chambers, Chief Operating Officer via email: Rachel.Chambers@newcastle.ac.uk

For more information about the DER-IC, please click here
For more information about SAgE Professional Services, please click here

Key Accountabilities

You will provide comprehensive professional support to the Centre Chief Operating Officer (COO) to realise the Centre’s objectives including its successful establishment as a new off-campus facility, and developing and managing various operational processes within the Centre to support industry projects with the University. You will provide an important role in being the front face of the University to industry partners working in the Centre.

1.Responsible for day to day operations management of the Centre including managing the Operations Administrator, working alongside members of the University Technical Team and with other members of the University as required eg Health and Safety and School administrative colleagues.
2.Act as an ambassador to the DER-IC North East when acting as the first point of contact, actively embracing and contributing to the Centres vision, Provide a positive, coherent, professional front door for industry to support and coordinate their work in the Centre and with the University.
3.Responsible for developing, implementing and managing the operational systems, processes and procedures for the Centre, as well as due diligence and continuous improvement.
4.Support Health and Safety Management in the Centre.
5.Support the COO in planning, delivery, monitoring and evaluation of the Centre projects/activities, liaising with clients/ partners to agree project plans, coordinate resources and receive and review progress reports
6.Manage all non-equipment related activity in the Centre, including space utilisation, eg training courses and events costing, monitoring and financial management.
7.Responsible for developing, implementing and managing the processes for financial management and reporting within the Centre in collaboration with the faculty and university finance and research support teams; including contracts, budgeting and monitoring of expenditure.
8.Financial administration of all Centre activities, including supporting preparation of cost estimates, responsible for monitoring activity against budgets and end to end financial management.
9.Oversight of Centre confidentiality, know-how and IP management.Working closely with the marketing and events team, plan and organise small and large events related to the activities of the Centre. These include networking, dissemination, knowledge exchange, public engagement, training and research events.
10.Coordinate and service the work of the Centre management and steering committees in support of the COO.
Develop and implement appropriate processes for the provision of management information to support Centre activities, including management and governance of project monitoring and project reporting.Identify, build and maintain working relationships with stakeholders.
11.Responsible for developing, implementing and managing appropriate processes for internal and external communication (e.g. web site, newsletters, PR) and take responsibility for the delivery of these strategies.
12.Any other duties within the scope and general nature of the grade which may be required.

The Person (Essential)

Knowledge, Skills and Experience

•Experience of working with data to interpret, manipulate and produce reports;
•Proven written and verbal communication skills;
•Proven ability to manage and control finances;
•Proven ability to work independently and use strong judgement and initiative to resolve daily problems as well as the management of operations and customers;
•Proven ability of establishing, review and monitoring administrative systems in office environments;
•Ability to work effectively as part of a team and contribute to the development of effective and mutually supportive working relationships and practices;
•Sound organisational and time management skills; ability to manage a demanding workload, recognise priorities and work to deadlines whilst maintaining a high degree of accuracy;
•Provenabilitytoworkwithabroadrangeof stakeholders and manage relationships sensitively and inclusively;
•Experience of supervising a small team;
•Experience of working in an industry environment, and understanding industry objectives;
•Experience of working in and/or research environment (Desirable)

Attributes and Behaviour

Planning and organising

  • Planning and managing own work works in a planned and structured way;
  • Uses own and others’ time effectively;
  • Sets own priorities in conjunction with team and area objectives;
  • Plans workload and tasks in a systematic way;
  • Ensures that all activities are completed on time;
  • Uses systems and tools to ensure records and audit trails are clear and up to date;
  • Ensures that others know how process and systems work;
  • Shows understanding of wide range of different approaches while maintaining high organisational standards;
  • Proven ability to work independently and use strong judgement and initiative to resolve daily problems;


  • Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate;
  • Can put forward own view whilst listening and respecting the views and opinions of others.
  • Understands how best to appeal to the other person/group, correctly interpreting the right way to approach a situation;
  • Plans communication methods to add impact to messages.

Gathering Information

  • Gathers relevant information and facts;
  • Is thorough in investigating an issue;
  • Pieces together information to identify trends;
  • Is wary of assuming things;
  • Has an eye for detail, spotting errors and ensuring accurate information.

Delivering Service

  • Knows and understands customer/stakeholder needs;
  • Demonstrates high energy and commitment to the delivery of excellent services;
  • Co-operates with others in achieving targets;
  • Pays attention to detail;
  • Takes responsibility for achieving own targets.


•Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or Substantial relevant work experience in the unit or a comparable setting.
•Relevant degree or significant experience in a similar role

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on ourBenefitsWebsite page.

Requisition ID: 9946

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