Learning and Teaching Administrator

Faculty of Medical Sciences

Newcastle University, Newcastle upon Tyne, UK


  • Posted on: 03rd Aug 2021
  • Salary: £21,814.00 - £23,067.00  per annum
  • REF: 10229
  • Closes: 01st January 1970
  • Contract Type: Permanent
  • Hours: Full Time

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £21,814.00 – £23,067.00 per annum

Closing Date:3 September2021


The Role

The School of Dental Sciences is seeking an enthusiastic Learning & Teaching Administrator to join our Professional Services team. You will provide comprehensive administrative support for the School’s Postgraduate Taught programmes across the full student lifecycle (from registration, through progression to completion) to ensure that School, Faculty and University policies, deadlines and standards are met.

You will have excellent planning and organisational, communication and IT skills, work well within a team and have good attention to detail. You will be keen to provide students and staff with a consistently excellent level of service. Ideally, you will have demonstrable work experience in a relevant role in a Higher Education setting, with a working knowledge of relevant University systems.

For more information about the School of Dental Sciences please visit: https://www.ncl.ac.uk/dental/

For informal enquiries please contact Jill Lloyd (Deputy School Manager) via email:jill.lloyd@ncl.ac.uk

Key Accountabilities

  • Responsible for determining and inputting amendments to annual documentation such as modules and regulations, seeking advice from academic colleagues where necessary.
  • Responsible for providing guidance, based on regulations, to students and academic staff with regard to non-standard requests, and for providing student-based management information as required.
  • Acting as expert user of the various University systems, and for training other staff where appropriate.
  • Support the Deputy School Manager with student attendance monitoring administration as requested.
  • Responsible for dealing with student notification of absence requests, and for responding to information requests linked to external audits, e.g. Home Office and professional bodies. In addition, liaison with relevant personnel regarding information required for completion of international sponsored student reports.
  • Working closely with the School Examinations team to ensure assessment materials are prepared, collated and submitted to deadlines in the prescribed format, including liaison with External Examiners. In addition, administration of exams and Boards of Examiners processes, including chasing missing marks or anomalies in marks.
  • To organize practical assessments and assist in setting up examination venues.
  • Where appropriate to act as secretary to Postgraduate Curriculum Committees and Board of Studies, including agenda preparation and circulation, minute taking and monitoring progress of actions.
  • Responsible for collation of timetable requirements in agreed timescales and, in liaison with the Director of PGT Programme Directors managing the practicalities of proposed timetables and external partners who are involved in timetable delivery and liaising with academic staff regarding requirements, advising on constraints and practicalities of requests.
  • Responsible for the oversight of the student evaluations process, and extraction of reports from the relevant system.
  • To support the administration of processes relating to adjustments required for students with wellbeing issues or personal extenuating circumstances.
  • To provide support for the allocation of research projects to students.
  • To assist, as appropriate, with the receipt and acknowledgement of appeals and complaints forms, and for chasing additional information where required, tracking within stated timescales. In addition, making and recording of standard criteria- based decisions, referring requests which require further decision-making authority to the relevant personnel, and communicating of decisions to students via prescribed systems on behalf of the relevant academic member of staff.
  • To provide support for PGT Admissions.
  • To support the annual quality assurance processes and assist with the preparation of documentation necessary for Teaching Quality Assessments.
  • Any other duties within the scope and general nature of the grade which may be required. This includes some flexibility in working hours.

The Person (Essential)

  • Good working knowledge of relevant systems (SAP, MOFs, Blackboard), equipment,processes and procedures including standard software packages.
  • Good initiative and judgement to resolve problems independently.
  • Good written and oral communication skills.
  • Good numeracy skills.
  • Excellent IT skills. Ability to use Microsoft Excel, Word, Outlook, and PowerPoint, and ability to type documents with both reasonable speed and accuracy and the ability to manipulate and analyse information for management purposes.
  • An ability to organise meetings, take minutes, prepare agendas and reports.
  • Excellent organisational skills and able to multi-task effectively and be able to prioritise own workload.


Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in the unit or a comparable setting.

Attributes and Behaviours

  • Team-working -Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued.
  • Communicating -Uses clear, concise and accurate communication, tailoring the approach accordingly and encourages a two way communication process.
  • Planning and Organising -Manages time and resources by prioritising and organising effectively.
  • Delivering Services -Works continually towards achieving success through understanding and meeting or exceeding the expectations of the area, the University, students, colleagues and other stakeholders.

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on ourBenefitsWebsite page.

Requisition ID: 10229

Employer Achievements:

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