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RO Project Assistant (Partnership)

Faculty of Humanities & Social Sciences

Newcastle University, Newcastle upon Tyne, UK


  • Posted on: 08th Sep 2021
  • Salary: £22,254 - £23,487, with progression to £25,627per annum
  • REF: 11221
  • Closes: 29th September 2021
  • Contract Type: Permanent
  • Hours: Full Time

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £22,254 – £23,487, with progression to £25,627per annum

Closing Date: 29 September 2021

The Role

Realising Opportunities (RO) is an award-winning, national Partnership of research intensive universities. RO develops and delivers a single, nationally available supported entry route to support underrepresented young people to access and succeed in higher education. Based within the RO Central Team at Newcastle University, youwill work as part of a core central team to deliver the national Realising Opportunities programme. Primary duties include responsibility for data management, financial records, student liaison and support, and providing high level administrative and technical support across the Partnership.

More information about Realising Opportunities can be found here: www.realisingopportunities.ac.uk

The post is full-time, fixed term maternity cover until 2 September 2022

Please contact Hilary Wilkinson, Project Manager (hilary.wilkinson@ncl.ac.uk) or Laura Morgan, Project Manager (laura.morgan@ncl.ac.uk) for more information about the role.

Key Accountabilities

  • Lead on the development and maintenance of effective office systems, including file management in line with data protection requirements; resource management; room bookings; catering bookings; arranging travel; holiday record keeping and co-ordination of mailings to students, teachers, and external stakeholders, supported by the Project Assistant (Programme)
  • To be responsible for accurate financial record keeping to support the Senior Project Manager with accurate budget management. This will involve the ordering of goods/services and payment of invoices through SAP, ensuring that Partner contributions to Realising Opportunities are made and arranging payments made to Partners from central project funds.
  • RO database – management and development including:
    • Overseeing the ongoing development of the central database making recommendations following feedback from all users to improve the database function
    • Overseeing the development of improvements and upgrades, liaising with external service provider
    • Overseeing ongoing delivery and improvement of an online application system for students
    • Monitoring to ensure integrity of data held on database
    • Ensuring that the database meets data protection requirements
    • Ensuring RO Data Information Sharing Agreement policies are adhered to
    • Ensuring that new users have adequate support and guidance for the accurate use of the database
    • Ensuring new developments are properly introduced to users
  • To oversee the RO student application process including:
    • Checking content of all applications received and liaising with Partner universities where recruitment criteria has not been met
    • Providing support for database users at Partner universities to encourage accurate data entry
    • Providing reports on permissions, eligibility criteria and contextual information for the Project Manager and Partner universities
    • Monitoring the completion of the RO baseline questionnaire
  • To undertake statistical analysis of multiple sources of information such as data received from UCAS, the National Pupil Database, HEAT database, Office for National Statistics and Department for Education and provide summary reports to the Senior Project Manager and Partner universities
  • Provide support to the Senior Project Manager and Project Manager with the ongoing longitudinal evaluation of RO, including the provision of data sets and liaison with RO’s independent evaluation team
  • With the RO Project Assistant (Programme), provide the main point of contact for students participating on the RO programme providing information, advice and support/feedback for the skills4uni module. Ensuring that there is shared responsibility for the moderation of messages and liaising with Partners, teachers or parents where appropriate to support student’s progress
  • With the RO Project Assistant (Programme), provide the main first point of contact for RO Partner university colleagues for all queries about delivery of the RO Programme.
  • Working closely with the Senior Project Manager and Project Manager, to provide a secretariat service for the Strategy, Management and Programme Development Groups consisting of senior staff across Partner universities including coordinating all meeting arrangements and detailed minute taking for the Programme Development Group
  • Coordinate and manage the work of Student Ambassadors employed during peak periods to undertake basic administrative tasks
  • Contribute to the other relevant duties and activities as direct by the Senior Project Manager or Project Manager

The Person (Essential)

Knowledge, Skills and Experience

  • Experience of working in higher education
  • High levels of numeracy and literacy
  • Comprehensive knowledge of Microsoft Office packages and ECDL qualified or equivalent
  • An understanding and interest in widening participation and fair access
  • An understanding of educational issues as they affect young people
  • Experience of clerical/secretarial work within a busy and varied customer focussed service.
  • High level of organisational skills
  • Ability to manipulate, understand and present complex data
  • Excellent information technology skills especially word, excel and the use of large databases
  • Good interpersonal skills and ability to communicate clearly orally and in writing
  • Experience of working with post 16 students (Desirable)
  • An understanding of Data Protection issues (Desirable)
  • An understanding of child protection and internet safety issues (Desirable)
  • Experience of SAP database (Desirable)
  • Experience of database development (Desirable)

Attributes and Behaviour

  • Team player, able to initiate, develop and maintain productive working relationships
  • Ability to build effective working relationships with colleagues across the country via phone and email
  • Ability to work accurately with attention to detail in a busy office
  • Ability to cope under pressure, organise and prioritise work effectively to cope with a number of conflicting demands
  • Ability to work in a confidential and discreet manner
  • A flexible attitude to work situations
  • A willingness to work evenings and weekends, and travel, as required, with occasional overnight stays
  • Takes a proactive approach to problem solving

Qualifications (Essential)

  • Educated to GCSE and A Level (or equivalent)

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on ourBenefitsWebsite page.

Requisition ID: 11221

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