Senior Assistant

Corporate Services and Infrastructure (CSI)

Newcastle University, Newcastle upon Tyne, UK


  • Posted on: 19th Nov 2021
  • Salary: Salary £19,209 pro rata per annum,
  • REF: 14341
  • Closes: 03rd December 2021
  • Contract Type: Permanent
  • Hours: Full Time, Part Time

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary £19,209 pro rataper annum,

Closing Date: 3rd December 2021

The Role

Newcastle University have exciting opportunities to join their catering team. You will be a key front-line members of the catering team, responsible for the delivery of a world class catering service. Whilst supporting the Hospitality and Commercial Services guiding and motivating the team to be the best they can possibly be, the Senior Catering Assistant will need to have presence and personality to influence the day-to-day business and you’ll need to maximise the performance of your team. Leading by example and setting high standards, you’ll provide our students and customers alike with an outstanding experience and excellent food and beverage service. Senior Catering Assistants are key front-line members of the catering team, responsible for supporting the delivery of a world class catering service. You’ll have experience of providing excellent customer service, ideally within catering or hospitality. You’ll be able to motivate individuals to ensure positive and professional standards are consistently met.

To join an enthusiastic team of who have the Hospitality & Commercial Services mission statement of engaging in a Proud, Passionate and Positive way at the heart of everything we do. You should also possesses excellent communication skills.You must be prepared to work flexibly and will be able to effectively manage and prioritise your own workload. There will be the occasional need to work unsociable hours due to University eventsTo support the provision of a high quality Catering service to all University customers.

Benefits of this role include:

25 hours a week, 38 weeks per year

3:45pm-8:45pm Monday to Friday

Overtime opportunity

Outstanding Pension scheme

Key Accountabilities

• To plan and supervise the daily activities of a designated catering area and team to prepare, serve, sell and deliver quality food and beverages to meet the demand of customers ensuring items are replenished and portion control is exercised in line with Service Policy and Procedure

• The completion of day to day records e.g. wastage and refrigeration temperature charts, all food temperature probes to be carried out in accordance with legislation and University and Service policies. General cleaning of catering areas and associated equipment, fixtures and fittings in accordance with University and Service policies, procedures and Food Hygiene regulations

• Ensure Statutory Food Hygiene, Health and Safety and Liquor Licensing
• Legislation, and University and Accommodation & Hospitality Services’ Policies and Procedures are followed when undertaking tasks in order to ensure a clean, safe and secure environment for customers

• To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and taking immediate action where possible to warn others and/or remove hazards

• Where required, assist with receipt of incoming stock, issue and control, using predetermined checklists, pricing and product rotation in order to ensure an efficient service and minimal wastage

• To deal with any customer queries or complaints to ensure continued customer satisfaction, referring more complex matters to line manager

• To undertake the duties of the Catering Supervisor in their absence

• To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge

The Person (Essential)

Knowledge, Skills and Experience


• Literate and numerate


• Control of Substances Hazardous to Health (COSHH) and Manual Handling Training.
• Previous experience of supervising staff
• Barista Training
• Knowledge of Health and Safety.

Attributes and Behaviour


• Customer focussed approach
• Ability to communicate clearly
• Must be a good team worker and equally able to work alone
• Flexible and adaptable approach
• Standards orientated
• Ability to prioritise workload and remain calm under pressure
• Positive approach to personal and skill development
• Able to work in other locations as required
• Working in a customer orientated service environment
• Reliable and dependable
• Smart Appearance
• Able to work contracted hours
• Able to work in other locations when required


• Experience of working in hospitality and catering environment.


• Food Safety for Caterers Level 2 Certificate

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on ourBenefitsWebsite page.

Requisition ID: 14341

Employer Achievements:

company award