Senior Financial Support Assistant

Faculty of Humanities & Social Sciences

Newcastle University, Newcastle upon Tyne, UK


  • Posted on: 23rd Feb 2021
  • Salary: £21,814 - £23,067 per annum
  • REF: 5889
  • Closes: 09th March 2021
  • Contract Type: Permanent
  • Hours: Full Time

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £21,814 – £23,067 per annum

Closing Date: 9 March 2021

The Role

To work as part of a team responsible for providing support to students experiencing financial difficulties. You will be required to respond to student queries and will be responsible for assessing applications for discretionary hardship and emergency funding and processing associated payments. You will be required to assist with the administration of other funding schemes and associated events coordinated by the Student Financial Support Team and provide support to other team members as required.

You must be proactive, able to work in a fast paced environment and comfortable working independently and as part of a team. You must possess excellent communication and organisational skills.

Date for interviews is currently scheduled for Thursday 18 March 2021.

For an informal discussion or for further information contact Emma Hope, Student Financial Support Team Manager,

Key Accountabilities

  • To answer queries from students and applicants about eligibility for discretionary financial support. To assist students with the process of applying for these funds. To provide basic financial advice and guidance to students
  • To assess applications for discretionary hardship funds, determining eligibility and adhering to both external and internal policies
  • To contribute to the assessment of applications for discretionary emergency funding
  • To compose and issue outcome letters and to deal with subsequent enquiries and correspondence
  • To record all relevant information regarding hardship and emergency applications on the appropriate databases and spreadsheets
  • To process application outcomes to allow payment by BACs to be made to students via SAP
  • To undertake other significant duties including, but not limited to preparing data for relevant reports and returns, supporting the Research Scholarship Scheme and student presentational events
  • To contribute to the development and review of processes and procedures for the continuous improvement or adaptation of systems and resolution of problems associated with any of these processes
  • To contribute to the organisation and delivery of a number of Student Financial Support Team led events as well as other University events such as Open Days
  • To undertake other duties as deemed appropriate by the Manager, Deputy Manager or the Director of Service

The Person (Essential)

Knowledge, Skills and Experience

  • Previous experience of working in a customer focused role, preferably within a financial setting or student facing environment
  • Demonstrate excellent interpersonal skills to deal sensitively and respectfully with students and when interacting with staff, parents and external organisations
  • Demonstrate a high level of numeracy, literacy, excellent attention to detail and good written and oral communication
  • Evidence of working as part of a team and autonomously with the ability to prioritise own workload
  • Ability to show initiative and to problem solve and to work effectively under pressure
  • Excellent organisational skills and able to manage competing demands working to tight timescales
  • Working with financial awards in a university or similar environment (Desirable)
  • A good understanding of issues relating to higher education, statutory and discretionary student funding (Desirable)

Attributes and Behaviours

  • Effective at organising a heavy workload and managing competing demands
  • Uses systems and tools to ensure records and audit trails are clear and up to date
  • Maintains flexibility in work, plans to allow for changing circumstances
  • Considers large amounts of complex information quickly and identifies key issues
  • Positive and proactive attitude and looks for ways to overcome obstacles rather than permitting student cases to stagnate
  • Demonstrates high energy and commitment to the delivery of excellent services
  • Is factually correct and gives consistent verbal and non-verbal messages


  • NVQ / A level education or relevant experience

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

Requisition ID: 5889

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