Senior IT Service Desk Analyst (BioEscalator specialist)
MSD IT Services, Old Road Campus, Headington, Oxford
£29,176 to £34,804 p.a. with discretionary scale to £38,017 p.a.
The Medical Sciences Division of the University of Oxford has seen a significant increase in IT support demand as the BioEscalator incubator for Biotech start-ups has opened and been so successful in attracting tenants. Oxford University’s ground-breaking Covid-19 work both on vaccination and therapies has brought significant extra IT demand as will the soon-to-open Institute of Developmental and Regenerative Medicine. If you are keen to join a dynamic team of IT professionals under skilled local leadership and as part of the City-wide 20-strong MSD IT Services team then this could be a great next role for you.
If successful you would work with and support researchers and administration staff at all levels of seniority, expertise and IT literacy. You’d understand their needs, pressures and success factors so you can provide and support the best IT for their particular situations. You will be used to working in a team, being able to be led by those more senior than you and able to lead those less senior or experienced than you.
We’ll expect to see evidence of an excellent customer-service track record, great communication skills in English, and a broad level of experience and support of common IT systems, networks and software including PCs, Macs, Mobile devices, and Microsoft Office 365. Common networking and directory service technologies knowledge will be helpful as will that of IT Service/Project management. Experience working in a Higher Education research-led environment will also be of value.
We will need your application by noon on Monday 8 March 2021 so we can consider it for shortlisting. We hope to interview for this role in the second week of March.
If you have any questions about the role or would like an informal discussion aboutitplease contact firstname.lastname@example.org or email@example.com.
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