Student Support and Experience Practitioner (International)

Library Services

Stoke-on-Trent, UK


  • Posted on: 23rd Feb 2021
  • Salary: £29,176 to £33,797 per annum
  • REF: LSS20-03
  • Closes: 10th March 2021
  • Contract Type: Permanent
  • Hours: Full Time

Who is Staffordshire University? 

Staffordshire University is an award-winning institution with over 100 years’ experience in delivering excellent higher education. Our main Stoke-on-Trent campus is in the heart of the UK, with Centres of Excellence located in the towns of Stafford and Shrewsbury.

After a highly successful year in 2019, which included entering THE World University rankings for the first time, securing TEF Gold, and climbing in all the league tables, our University has constantly expanded its physical presence through new and industry-leading building developments and facilities. Looking towards our 2030 strategy, we are now transforming specific business processes to improve the student experience and integrate a wider feeling of inclusion and safety for our on-campus community.   As an inclusive community we support people to achieve their potential and be successful.

The Role

An exciting opportunity has arisen for a talented professional, to join Staffordshire University Student Support and Experience team, which is part of the Student Support and Wellbeing Service.  This is an exceptional period when the team is creating our ‘experts’ in student support and experience.  The postholder will work with Student Support and Experience Manager, Student Support and Experience Coordinator and other Practitioner to provide continually evolving specialist information, acting on data available from International Student Barometer feedback to deliver new initiatives developed from benchmarking across the sector, and partnership work with the SU.

Additionally, you will develop and maintain processes and policies as a level 1 user of the Home Office Sponsor Management System (SMS) to generate and issue Confirmation of Acceptance for Studies (CAS) numbers for international students needing to extend their leave in accordance with UKVI Immigration rules and the University’s compliance obligations. To monitor changes in student status and make reports to the Home Office via. the SMS within the specified timeframe.

You will lead the international vision, in line with Home Office Government regulation (taking into account Brexit) and promote the wider team vision that inspires a team of motivated student support addressing all and any queries that come into the service.   Liaising closely with the Schools and other Professional Services you will ensure that services are represented accurately and that escalation of enquiries which require specialist help occurs promptly and sensitively.

The post holder will have a good understanding of student visa Compliance sponsor duties to maintain and ensure the retention of the University’s Student Visa sponsor licence.

You will be supporting students with all aspects of specialist information delivery of the international student experience from Induction through to graduation.  You will drive the successful One Staffs Café and continue to develop and evolve community engagement activities.  This will be delivered through continual new initiative creation, benchmarking and partnership working with the SU, utilising digital connections via Teams, Blackboard, Sharepoint and face to face delivery.

In return for your dedication, we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • 32 days Annual Leave plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans

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