Student Lifecycle Officer (x2)

Academic Services

UCL, Gower Street, London, UK

Overview

  • Posted on: 16th Nov 2021
  • Salary: £36,770 - £44,388 per annum
  • REF: 1880025
  • Closes: 29th November 2021
  • Contract Type: Fixed-Term/Contract
  • Hours: Full Time

Duties and Responsibilities

Student Records and the Student Lifecycle team are busy teams at the heart of UCLs student administration. They are responsible for administrative processes from setting up of programme information, enrolment of students, module registration and the awarding of qualifications according to the regulations.

The teams operate in a business partner model, meaning that a key part of their roles involves working closely with faculties and departments to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL. The teams are success-oriented and enthusiastic in their approach to dealing with high volumes of queries whilst delivering an excellent service. We are looking for other proactive, quick learners to join the team.

The Student Lifecycle Officer will be a key point of contact for students, academic and professional staff on student records, procedures and regulations across all UCL students. They will be expected to develop an overview of all aspects of the work of the section and to deputise for the Student Records Manager in their absence. They will need to work with the Student Records Manager to establish the priorities and plan the work for the team, as well as analyse suggestions and process improvements where required.

One of these posts is open-ended; the other is funded until 31 July 2024 in the first instance.

Key Requirements

The successful candidates will be responsible for the management and co-ordination of UCLs Curriculum data in Portico (SITS) to ensure they accurately reflect the current curriculum. They will be responsible for the development and maintenance of programme and module records, which includes creating new programme records, maintenance of Programme Diets and providing advice to stakeholders on the structure of modules to ensure compliance with UCLs regulations.

The post holder will be expected to work closely with technical teams to continue to develop the Academic Model on Portico. You will be expected to co-ordinate and deliver training and briefing for staff working across UCL in academic departments and faculties, ensuring that user-friendly guides are developed and maintained to support the processes and methodology. Excellent communication skills, both spoken and written, are essential requirements of the role, as is the ability to explain technical solutions to a non-technical user.

Further Details

A job description and person specification can be accessed at the bottom of this page.

To apply for the vacancy please click on the Apply Now button below.

This is the main accepted route for applications; if you require an alternative format application please contact srs-hr@ucl.ac.uk for assistance.

If you have any queries regarding the vacancy or the application process, please contact Kirsten Hamilton, by email: kirsten.hamilton@ucl.ac.uk.

At present the team works on campus for two days a week, with team members working remotely from home for the remaining three days.

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work please see www.ucl.ac.uk/ways-of-working to find out more.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

Closing Date

29 Nov 2021

Latest time for the submission of applications

23:59

Interview date

TBC

This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff.

Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job.

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