Student Records Officer (x2)

Academic Services

UCL, Gower Street, London, UK


  • Posted on: 16th Nov 2021
  • Salary: £29,802 - £34,867 per annum
  • REF: 1880022
  • Closes: 29th November 2021
  • Contract Type: Fixed-Term/Contract
  • Hours: Full Time

Duties and Responsibilities

Student Records and the Student Lifecycle team are busy teams at the heart of UCLs student administration. They are responsible for administrative processes from setting up of programme information, enrolment of students, module registration and the awarding of qualifications according to the regulations.

The teams operate in a business partner model, meaning that a key part of their roles involves working closely with faculties and departments to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL. The teams are success-oriented and enthusiastic in their approach to dealing with high volumes of queries whilst delivering an excellent service. We are looking for other proactive, quick learners to join the team. The Student Records Officer will be working in the Student Records team responsible for the set up and maintenance of core records in Portico (SITS) that support the student lifecycle.

The main duties will include: being responsible for student record and curriculum data-processing to ensure an accurate reflection of data on the Student Records system (SITS); working collaboratively and positively with contacts in other professional services, academic departments and faculties; assisting with enrolment, responding to queries, processing examination entries; working as part of a team in a flexible way to ensure the team meets its objectives and timescales. In addition the candidate would be expected to contribute ideas and suggestions on how to improve some of the processes.

These posts are funded until 31 July 2024 in the first instance.

Key Requirements

The successful candidates will have expert knowledge of the SITS student information system (or other equivalent student database system) from a user perspective and of the data configuration of the system around curriculum, student record-keeping and use of the records system in a large multi-faculty university.

They will be experienced in prioritising their workload to manage competing demands and will be able to demonstrate a proactive approach in identifying and solving problems with minimal supervision. Excellent IT, written and spoken communication skills, together with a meticulous and organised approach to working with a high standard of accuracy, are key requirements of the role.

Further Details

A job description and person specification can be accessed at the bottom of this page.

To apply for the vacancy please click on the Apply Now button below.

This is the main accepted route for applications; if you require an alternative format application please contact for assistance.

If you have any queries regarding the vacancy or the application process, please contact Kirsten Hamilton, by email:

At present the team works on campus for two days a week, with team members working remotely from home for the remaining three days.

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work please see to find out more.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

Closing Date

29 Nov 2021

Latest time for the submission of applications


Interview date


This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff.

Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job.

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