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Student Support and Wellbeing Adviser (Communications and Projects)

Student Support and Wellbeing

UCL, Gower Street, London, UK


  • Posted on: 06th Sep 2021
  • Salary: £29,152 - £34,153 per annum
  • REF: 1877735
  • Closes: 19th September 2021
  • Contract Type: Permanent
  • Hours: Full Time, Part Time

Duties and Responsibilities

Student Support and Wellbeing (SSW) provides a range of advice, information and support services to help all of our students to meet their academic potential and get the most out of their time at UCL.

SSW includes teams specialised in mental health and wellbeing, disability support, psychological support and counselling, international support, enquiries, and communications. We additionally manage UCLs Study Abroad programme for students taking up placements at overseas universities. SSW forms a department of Student and Registry Services (SRS).

This role is an exciting opportunity to develop a career in higher education communications, in the important and varied field of student support. As part of our Development, Communications and Projects team, you will promote SSWs services and events across the UCL staff and student community. This will include maintaining up-to-date information on the departments website, regular contributions to our blog and social media channels and the development and design of printed materials.

You will provide support to the planning, organisation and delivery of a range of projects and events enhancing the student experience, such as start of session activities for new students and regular welfare events. You will analyse engagement and feedback, identifying and implementing improvements to SSWs approach to communicating its key messages.

The work will be undertaken in collaboration with colleagues across SSW, other areas of SRS and the rest of UCL (including Communications and Marketing (CAM), the Students Union and the Vice-Provosts Offices).

Start date: 1 October 2021.

Key Requirements

To be successful in this role, you will possess exceptional written and verbal communication skills, keen attention to detail and excellent IT skills. A natural communicator, you will be able to liaise confidently with a wide range of people, including UCL students and staff at varying levels of seniority, and you will be comfortable with team-based collaborative working.

You will be proactive and able to manage competing priorities effectively. Experience in producing information for websites, using social media to communicate with large audiences, and organising or assisting with events and projects is essential. You will have a strong commitment to the wellbeing of students and enhancing the student experience.

Further Details

A job description and person specification can be accessed at the bottom of this page.

To apply for the vacancy please click on the Apply Now button below.

This is the main accepted route for applications; if you require an alternative format application please contact srs-hr@ucl.ac.uk for assistance.

If you have any queries regarding the vacancy or the application process, please contact Wes Durdle by email: w.durdle@ucl.ac.uk

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

We will consider applications to work on a part-time, flexible and job share basis wherever possible.

Closing Date

19 Sep 2021

Latest time for the submission of applications


Interview date


This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff.

Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job.

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