Student Support Officer

Natural Sciences

UCL, Gower Street, London, UK


  • Posted on: 17th Nov 2021
  • Salary: £36,770 - £44,388 per annum
  • REF: 1880345
  • Closes: 05th December 2021
  • Contract Type: Fixed-Term/Contract
  • Hours: Full Time, Part Time

Duties and Responsibilities

Natural Sciences is UCLs flagship interdisciplinary science degree, which caters for around 450 undergraduate students with a wide range of backgrounds and scientific interests. Together, these students study more than 300 modules across several departments and divisions. Whilst this offers a rich and rewarding study environment, the complexities of the programme can challenge teaching and support systems that are built with more traditional degree structures in mind. This can pose unique demands, difficulties, and uncertainties to our students on top of their personal and life circumstances.

The wellbeing of our students is pivotal, to ensure they can make the most of their time at UCL. We are therefore seeking to appoint a Student Support Officer to provide front-line support and signposting, and to work towards enhancing and consolidating existing support systems. We are looking for individuals who have experience of working in student facing roles, and of providing wellbeing support. We aim to recruit a candidate who has a genuine interest in student welfare, and who will enjoy being part of a highly dynamic Teaching and Learning team. The role holder will need to quickly learn about and understand the department and build their knowledge base of other UCL services where students may be referred for support, for example the Careers Service, Students Union, the Student Support and Wellbeing team and the Medical Centre.

The post is for 3 years in the first instance.

Key Requirements

Support the wellbeing of Natural Sciences students and to enhance their experience throughout the entire university lifecycle from pre-arrival to graduation. It is a front-line role with a key focus on providing support, signposting, and managing student casework including complex and challenging cases. Advise or lead on best practices and innovations to enhance the wider student support network and to create a welcoming environment for students in the department.

Further Details

A job description and person specification can be accessed at the bottom of this page.

To apply for the vacancy please click on the Apply Now button below.

If you wish to discuss the post informally or have any questions regarding the application process, please contact Charlotte Pearce at email address:

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work please see to find out more.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

We will consider applications to work on a part-time, flexible and job share basis wherever possible.

Closing Date

5 Dec 2021

Latest time for the submission of applications


Interview date

14 Dec 2021

This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff.

Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job.

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