This role supports communications and events for either a specific area of the University or more widely across the University. You will proactively devise and deliver activities and provide administrative support to a wide range of events and communications to a variety of audiences. You will also provide advice and support to colleagues and external contacts through a range of methods. As you will be dealing with events you will need to work flexibly when events are held in the evening or at weekends. In order to flexibly use resource you may be offered the opportunity to work elsewhere in the department or across the University.
• You will be responsible for all aspect of event administration, including devising promotional materials, social media posts and management, organising invitations and monitoring responses, venue identification and booking, and booking catering. You will need to co-ordinate with colleagues in order to ensure smooth and successful delivery of events.
• Work collaboratively with the College and University teams to ensure a planned and co-ordinated approach to outreach events and all contact with schools recognising the wider context for our STEM and WP activity.
• Develop and maintain effective working relationships with key internal stakeholders at the University
• Manage local AMSP Associates, present at local events, collect feedback and report on the events;
• Report on the number of students, teachers and schools participating in AMSP student support activities.
• Monitor and review progress with support plans and provide an annual report evaluating the impact of support provided.
• Collect feedback and report on the events; eg report on the number of students, teachers and schools participating in AMSP student support activities.
• You will write all event-related communication (hard and soft copy), ensuring that it complies with University branding guidelines, is written in a language appropriate to the target audience, and sent via the most appropriate means of communication.
• You may contribute to event briefings for internal attendees including University Senior Management.
• You will devise methods to ensure the University receives targeted feedback from attendees; you will consider this and make recommendations for future events.
• You will be responsible for recording event statistics and measuring these against agreed key performance indicators (KPIs) such as achieving attendance rates, cost per head targets, etc.
• Supporting the development and delivery of multi-channel communication activities to key stakeholders (e.g. current students and targeted staff).
• Coordination of communications briefings, web pages, newsletters and social media campaigns, as appropriate.
• Researching and writing copy for external publications and websites.
• Working with internal teams to deliver social media activity.
• Developing content for webpages which will include you regularly reviewing pages and ensuring content is suitable for target audiences.
• Collating, analysing and interpreting data in relation to metrics and reviewing activities in line with these.
• Dealing with a wide range of more complex enquiries and correspondence independently, or exercising judgement to redirect them to senior colleagues or other departments within the University.
• Providing other administrative support for the team including arranging travel, servicing meetings, diary management.
• Monitoring budgets including processing payments, authorising expenditure, raising concerns where finances are not in line with the budget.
• Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
Required Knowledge, Skills, Qualifications, Experience
• Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
• Minimum of grade C in Mathematics and English at GCSE or equivalent level 2 qualifications.
• Professional experience in a Communications, Events and/or Marketing role, but including some events planning experience.
• Highly proficient IT skills, including the MS Office and website editing software. You should be confident and able to quickly learn new IT skills and software packages as required.
• Proven ability to plan ahead and anticipate requirements, proactively planning own (and sometimes others’ workloads) to manage time effectively, progress tasks concurrently and work to deadlines.
• Excellent verbal and written communication skills, including the ability to write for different audiences, and to required deadlines.
• Excellent interpersonal skills. You must inspire confidence and command authority with a range of colleagues and provide excellent customer service at all times.
• A high degree of professionalism, tact, and diplomacy, and the ability to exercise discretion regarding the handling and management of sensitive information/issues.
• A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach.
• Ability to work effectively in a large, complex organisation, and to develop a good understanding of how the University and higher education institutions work.
• Ability to understand policy and procedures and how to apply these.
• Understands the importance of equality and diversity in the workplace.
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.
For further information please contact Martha Campos, M.J.Campos@bham.ac.uk
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.