Campaign Data Assistant

Development and Alumni Relations Office

Birmingham, United Kingdom

Overview

  • Posted on: 03rd Nov 2021
  • Salary: £20,488 to £21,868, with potential progression once in post to £26,603
  • REF: 98529
  • Closes: 28th November 2021
  • Contract Type: Permanent
  • Hours: Part Time

Job summary

Are you interested in developing your career at a prestigious organisation? Are you looking to be an integral part of a dynamic team?

Join us in the ambitious ‘Birmingham In Action’ campaign, which commits to raising over £400 million of charitable funding and one million volunteer hours, positioning the University as one of the world leaders in University development.

We are looking to recruit a new Campaign Data Assistant to be a part of this. Campaign Data Assistants are DARO’s lead data experts, responsible for all specialist data-related activity in support of our fundraising and volunteering campaign’s goals. The post holder will maintain the integrity of the alumni database, support colleagues in the identification of fundraising and volunteering prospects, and lend specialist support to projects through the development, analysis and communication of robust data-led intelligence.

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners. Academics here are tackling some of the world’s most pressing global challenges such as antibody testing and COVID-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. Philanthropy has always played an important role in shaping the University, most recently in 2015 when we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. Through ‘Birmingham In Action’, philanthropy will continue to play a vital role in delivering projects to change lives locally, nationally, and internationally.

Main duties

Located within the DARO Insight & Operations team, the Campaign Data Team has the full responsibility for the upkeep, maintenance, and development of Blackbaud CRM (DARO’s principal CRM system for our supporters); the collation of large datasets to support complex data analysis; and the monitoring and management of the main alumni email inbox. The provision of accurate data via Blackbaud CRM (BBCRM), and timely logging and acknowledgment of alumni and supporter communications, are essential services for the relationship management of the University’s core alumni and supporter base. Each member of the Campaign Data Team plays a key role in delivering this remit.

Database Maintenance and Support for Data Analysis

The Campaign Data Assistant will excel in the following areas:

• Acting as the first point of contact for record management enquiries from alumni and supporters via email, telephone, mail, and occasionally in person, responding promptly and delivering an excellent level of customer service. This will include the triage of complaints in line with the DARO complaints procedure, responding where appropriate, escalating where necessary, and logging all incoming complaints/resolution steps taken.
• Verifying, validating and maintaining the integrity of data currently held by DARO through running internal data cleaning protocols, including the effective setup of new records for new audiences as they are recruited. This also includes sitting on data cleaning working groups and contributing to projects across the data team.
• Supporting the Database Manager in the implementation of new systems, or changes to IT infrastructure, as required.
• Providing technical query, export and mass email support for Communications and Engagement colleagues.
• Being part of a team that is responsible for providing technical support for BBCRM users across the Alumni Relations and Development Office as well as to other University users of the CRM (for example, Business Engagement and Winterbourne House).
• Responsibility for upholding the principles of the Data Protection Act and all relevant ICO guidance, including applying it effectively to all tasks required within the role.
• Researching, acquiring and accurately inputting data into the database from a range of sources (including specialist software) to ensure the long-term ‘health’ of BBCRM data quality.
• Supporting the DARO Research Strategy Manager to enrich the database, our knowledge of our supporters, and to aid with the formation of departmental planning. This includes locating lost alumni, researching and identifying future fundraising and volunteering prospects, and maintaining up-to-date records on key groups of target alumni for surveying purposes.
• Participation in inter-departmental project and working groups around Graduations, Celebrations, Data Migrations etc.
• Such other duties as may be required by the Head of Campaign Data & Insight or the Database Manager.

Person Specification

• Significant and proven previous experience in a similar data support function.
• The post holder should have a good level of general education to at least A-level standard (or equivalent qualification).
• Experience of working in a large, complex organization.
• Excellent organisational skills and prioritisation of tasks for completion in order of importance.
• Strong attention to detail, accuracy and the ability to schedule varied and competing workloads to meet deadlines.
• Excellent IT skills, including competence with all aspects of MS Office and ideally the BBCRM database or similar CRM databases. Word and Excel at an intermediate level would be an advantage (as evidenced by qualifications/training certificates or demonstrable experience gained from within the workplace).
• The ability to work independently, accurately and to deadlines.

Communication & collaboration

• Strong communication skills, both verbal and written.
• Able to interact effectively with alumni and supporters of the University.
• A high level of discretion is required when dealing with information of a confidential nature.
• Ability to work collaboratively with colleagues within DARO.

General

• Good understanding of the UK HE sector.
• Strong sense of professional integrity.
• Ability to prioritise own workload under pressure.
• The ability to work effectively both in a team and independently.
• Personal confidence, independence and determination to succeed as an individual and as part of a team.
• Remain positive, adaptable and flexible when dealing with change and uncertainty.

Informal enquiries can be made to Katie Bennett -k.bennett@bham.ac.uk

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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