Senior Education Support Administrator (Digital Learning)

Social Policy

Birmingham, United Kingdom


  • Posted on: 18th Nov 2021
  • Salary: £24,291 to £26,094. With potential progression once in post to £30,207 a yearPermanent
  • REF: 98228
  • Closes: 09th December 2021
  • Contract Type: Permanent
  • Hours: Full Time

Job summary

As a Digital Learning Officer, you will need to be customer service focussed with the ability to manage a changing workload in response to stakeholder requests. You will be responsible for ensuring the virtual learning platform for the Elizabeth Garret Anderson programmes, the ‘Virtual Campus’ (VC), is kept up to date, supports learners effectively and is at the front line of virtual learning. You should have experience and confidence working with virtual learning platforms, with the ability to support learners working across multiple platforms, such as Moodle, Microsoft Teams, Zoom and Turnitin, with a willingness to learn and adopt new technologies.

You will develop strong working relationships with external stakeholders, academic members of staff and digital learning colleagues within the College and wider University, e.g. Teaching and Learning teams, Higher Education Futures Institute.

Main duties

• Be responsible for the day to day Virtual Campus activity and troubleshoot issues with colleagues and stakeholders that may impact programme delivery.
• To be the liaison point between NHS digital team and the Universities professional services team regarding any issues that arise and problem solve to mitigate these.
• To help academic colleagues and professional services staff make best use of the VC and where required supporting and managing service change. Documenting user cases and sharing good practice and innovative solutions to improve the user experience.
• Provide e-learning support to University staff and participants on the programmes via one to one meetings and training.
• To assist the academic Programme Directors and Cohort Directors with any programme reviews or refresh of content.
• Assist the Programme Directors in the planning, design and development of high quality e-learning resources in collaboration with programme commissioners.
• Advise on the development for opportunities within e-learning resources that would enhance the student experience.
• Communicate effectively with all stakeholders in order to convey information and useful reports which will inform strategic working.
• Assist with virtual events such as online workshops and training sessions for both participants and tutors on the programme.
• Manage eLearning projects, anticipating demand and prioritising work in conjunction with other team members, as directed.
• You will be expected to use a variety of complex University systems and processes to research, analyst and interpret complex data, producing bespoke reports as required. This may include identifying and resolving issues with the data.
• Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Represent the EGA team for eLearning at appropriate events and meetings, including working groups.
• Working in collaboration with stakeholders to provide information, resources, support and learning solutions utilising online knowledge and skills.

Person Specification
• Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
• Minimum of grade C in Mathematics and English at GCSE or equivalent.
• Highly proficient IT skills, in particular the ability to handle complex electronic diaries and emails, the wider MS Office suite of programmes including Teams, excel and powerpoint. The post holder should also be confident and able to quickly learn new IT skills and software packages as required.
• Proven ability to plan ahead and anticipate requirements, proactively planning own (and sometimes others’ workloads) to manage time effectively, progress tasks concurrently and work to deadlines.
• Excellent verbal and written communication skills, including the ability to write for different audiences, and to required deadlines.
• Excellent interpersonal skills. The postholder must inspire confidence and command authority with a range of colleagues and provide excellent customer service at all times.
• A high degree of professionalism, tact, and diplomacy, and the ability to exercise discretion regarding the handling and management of sensitive information/issues.
• A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach.
• Ability to work effectively in a large, complex organisation, and to develop a good understanding of how the University and higher education institutions work.
• Ability to work both as part of a team and independently in the successful delivery of eLearning projects.
• Understands the importance of equality and diversity in the workplace, with an ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
• Experience of working within a HE sector and using educational based software.
• Experience of using eLearning platforms such as Blackboard, Moodle or Canvas is desirable.
• Experience of managing projects is desirable.

For informal queries, please contact Janine Turner –

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We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

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