Hall Operations Manager (Permanent)

Institute of Continuing Education, Madingley Hall, Cambridge

University of Cambridge, Trinity Ln, Cambridge, UK


  • Posted on: 23rd Nov 2021
  • Salary: £31,406-£40,927
  • REF: EA29085
  • Closes: 04th January 2022
  • Contract Type: Permanent
  • Hours: Full Time

Madingley Hall and its gardens is a magnificent location, owned by the University of Cambridge. It is a Grade I listed building, first constructed in 1543, situated in the village of Madingley which is around four miles to the west of the City of Cambridge, close to the intersections of the M11, A14 and A428.

The Hall operates on a commercial basis as a training centre, conference and events venue (including weddings and other celebratory and corporate events) and a full-service hotel.

Madingley Hall has a 24-hour reception service, 13 meeting rooms, 62 ensuite bedrooms, a professional kitchen, licensed bar, coffee shop, Lodge House available as rentable short-stay accommodation and is set in 8-acres of grounds including superb Capability Brown designed gardens. The site incorporates a large car park.

Madingley Hall directly employees over 30FTE colleagues and a pool of flexibly employed zero-hours staff. In a typical trading cycle, turnover is around £2 million.

The Hall also acts as the headquarters of the University of Cambridge Institute of Continuing Education, providing its office accommodation as well as its primary teaching space.

We are seeking to appoint a Hall Operations Manager to manage the day-to-day operations of Madingley Hall and its hotel services. They will ensure that all clients are met with the highest standards of service and product within the budgets provided.

The Hall Operations team is responsible for the day-to-day safe and surplus generating functioning of the Hall as a high-quality commercial venue. It consists of the following functions – Conferencing and Sales, Reception, Food and Beverage, Housekeeping, Portering and Gardens.

Reporting to the General Manager, the Hall Operations ensure that operations and budgets are effectively monitored, highlighting potential issues to the General Manager and pro-actively minimising the adverse effects of any unexpected operational matters.

Responsible for all staff-related activity, including a focus on all departments with training, regular one-to-one meetings and monthly team meetings. The Manager is actively involved with rota scheduling, recruitment and induction of new staff, probation, appraisals, training and ongoing career development.

The successful candidate is expected to communicate current best-practice standards to all operational staff, ensuring that customer service delivery standards are consistently high and that this is reinforced in all activities. S/he will at times be required to deal with the public and will be expected to maintain a professional, approachable and solutions-focused demeanour in all circumstances.

Educated to degree level or with commensurate professional experience in the hospitality sector, the successful applicant will have proven experience and ability in management of a similar hospitality, hotel or conference centre environment. They will have extensive experience within a busy public-facing staff environment including handling shift patterns and effectively dealing with resulting HR requirements. It is essential that applicants are able to demonstrate knowledge of Health and Safety requirements and current legislation including hygiene, food preparation and alcohol sales.

As a University of Cambridge employee, the appointed candidate will benefit from competitive renumeration and a range of employee benefits.

Further details are available at the link below. Informal enquiries are encourages and can be made to Tony Murdock, Interim General Manager at: tony.murdock@ice.cam.ac.uk. Questions about the application process may be directed to: hradministration@ice.cam.ac.uk.

Click the ‘Apply’ button below to register an account with our recruitment system (if you have not already) and apply online.

Please ensure that you upload your Curriculum Vitae (CV) with the names and details of three referees, together with a covering letter (the length of which must not exceed two A4 sides) in the Upload section of the online application. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application. Please include details of referees who you are willing for us to contact before an interview if invited.

The closing date for applications is Tuesday 04 January 2022 .

Interviews are expected to take place on Wednesday 12 January 2022.

Please quote reference EA29085 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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