We are looking for an IT Support Technician to join the Department of Engineering’s Information and Computing Services group (ICS) at the Department’s site in Trumpington Street.
ICS provides the Department with the IT services and expertise to enable world-leading teaching and research, together with the administration that supports them. The ICS group of around 30 professionals includes skills and experience across all areas of IT. Working in teams focussing on Desktop Support, Infrastructure, Research Support and DevOps, the group provides a flexible, joined-up service across the Department.
This post is part of the helpdesk and desktop support team headed by the IT Support Team Leader. The Support Team is responsible for front-line IT services and provides first- and second-line support to users in the Department of Engineering, working closely with colleagues within the Support Team and across the ICS group. Alongside their core support work, the successful candidate will have the opportunity to work on special projects and services, and to contribute to operational and strategic IT planning.
This is an excellent opportunity for an individual seeking a position where they will be exposed to a wide range of technologies in a busy and dynamic environment. They should enjoy interacting with customers and have a desire to progress their technical skills through their work and through the training and development opportunities available to members of ICS. The IT Support Team is the face of IT in the Department for many users, and it must respond quickly, communicate effectively and provide high levels of service. An ideal candidate would have demonstrable skills and experience with:
- Delivering customer-facing IT services and support
- Computer configuration management and deployment tools
- Troubleshooting PC hardware and software issues
- Proactively investigating issues and determining fixes
- Defining, carrying out and documenting small projects
- Contributing to standard procedures and support documentation
- Microsoft Windows, Office and all Microsoft 365 products
Experience with any/all of networking (DNS, DHCP), Linux (CentOS, Ubuntu), Macs, Active Directory and Windows Server would be advantage.
Fixed-term: The funds for this post are available for 3 years in the first instance.
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Please quote reference NM29494 on your application and in any correspondence about this vacancy.
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